Legal Terms for Your Friern Barnet Flower Delivery Service

Terms & Conditions for Flowers Friern Barnet Customers

Introduction

Welcome to the Flowers Friern Barnet online flower delivery service. By placing an order through our website, you agree to be bound by these Terms & Conditions ("Terms"). These Terms apply to all customers using our services in Friern Barnet and the neighbouring areas. Please read these Terms carefully before using our service. If you do not agree with any aspect of these Terms, you should not place an order on our site.

About Us

Flowers Friern Barnet provides fresh flower arrangements and related products for delivery throughout Friern Barnet and its surrounding locations. Our aim is to offer high quality floral gifts and reliable delivery to every customer.

Service Availability

We offer flower delivery services in Friern Barnet and in selected neighbouring postcodes. Please ensure your delivery address falls within our delivery zone before placing your order. We reserve the right to decline orders outside our stated delivery areas. All deliveries are subject to availability and, where applicable, to the availability of suitable substitutes should specific flowers be out of stock.

Order Process

To place an order for flower delivery in Friern Barnet:

Browse our website and select your preferred bouquets, arrangements, or floral gifts.
Choose your delivery date and provide accurate recipient information including a valid delivery address and telephone number.
Review your order for accuracy. Once submitted, the order is considered an offer to purchase the selected products under these Terms.
After placing your order, you will receive a confirmation on screen and/or via SMS. This confirmation does not signify acceptance of your order but does indicate we have received it for processing.
We reserve the right to refuse or cancel any order, at our full discretion, should products be unavailable or if we suspect fraudulent activity.

Product Representation

We take great care to accurately describe and photograph our floral arrangements. However, as flowers are natural products and subject to seasonal availability, there may be minor differences between the delivered product and the images displayed on our website. We reserve the right to substitute flowers or packaging of equal or greater value when necessary, whilst maintaining the overall theme and character of the arrangement.

Pricing and Payment

All prices shown on our website are inclusive of VAT and are quoted in Pounds Sterling (£). Delivery charges, if any, will be calculated and displayed prior to checkout. We accept several major debit and credit cards for payment.

Payment must be received in full at the time of ordering. By submitting your payment details, you authorise us to charge the applicable amount for your order, including any delivery or additional charges agreed at checkout. Orders will only be processed once payment has been successfully received.

Delivery Terms

We strive to deliver your flowers within the selected timeframes and to the address specified. Please ensure all delivery information provided is accurate and, where relevant, that someone will be available to accept the delivery. If no one is available at the address:

We may leave the delivery with a neighbour or in a safe place, unless instructed otherwise.
If neither is possible, we will leave a contact card for attempted delivery and arrange redelivery where feasible, though extra charges may apply.

Specific delivery times cannot always be guaranteed. Peak periods (such as Valentine’s Day, Mother’s Day, and Christmas) may lead to extended delivery times. Inclement weather or unforeseen circumstances beyond our control may affect your delivery; we will notify you if your order is delayed.

Order Amendments and Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible after placement. Orders can usually be altered or cancelled up until they are prepared for dispatch or have entered the delivery process, which may often occur within a short window after the order is placed.

For standard orders cancelled before preparation, we will issue a full refund in accordance with your statutory rights. Bespoke or personalised orders, or those already in transit, are non-cancellable unless otherwise agreed. Should you wish to return a product, please contact us with your request and reason for return, and we will discuss applicable remedies under UK consumer law.

Customer Obligations

You are responsible for ensuring that all information you provide is accurate and complete. This includes the recipient’s name, full delivery address, and contact number. We cannot be held responsible for failed deliveries if the provided details are incorrect or the recipient cannot be reached.

Quality and Satisfaction

Your satisfaction is important to us. If you receive flowers in an unsatisfactory condition or your order does not meet expectations, please notify us within 24 hours of receipt with details and, if possible, photographs of the issue. We will investigate your claim and, where appropriate, offer a replacement, refund, or other appropriate remedy.

Liability

Our liability in connection with any order is strictly limited to the purchase price of that order, including delivery charges, except as prohibited by law. We are not liable for:

Losses that were not foreseeable at the time of contract formation.
Losses that arise from the misuse of our products or from information provided by you.
Any indirect, consequential, or business losses, including loss of profits or contracts.

Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

Intellectual Property

All content included on our website, such as text, images, graphics, logos, and designs, are the property of Flowers Friern Barnet or its licensors, and protected by copyright laws. You may not copy, reproduce, or exploit any such content without our express written permission.

Data Protection and Privacy

We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws. Any personal information provided to us in connection with your order will be processed in line with our privacy policy (available on our website). We will use your data solely to fulfil your order and, where you have given consent, to communicate marketing offers.

Force Majeure

We shall not be liable for any failure or delay in delivering your order, or for any damage or defect to goods delivered, that is caused by events beyond our reasonable control. Such events include, but are not limited to, natural disasters, strikes, fires, pandemics, or failures of suppliers or transport networks.

Changes to Terms & Conditions

We reserve the right to revise and amend these Terms from time to time. The latest version will always be available on our website. Any such changes will not affect orders placed prior to the date of the changes; the applicable Terms are those in force at the time of order.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in relation to these Terms shall be subject to the exclusive jurisdiction of the English courts. Your statutory rights as a consumer are not affected by these Terms.

Contact and Complaints

If you have any questions, concerns or would like further information regarding these Terms or any order, please get in touch via the contact options provided on our website. We always aim to address complaints promptly and professionally.

Applicability

These Terms & Conditions apply to all customers ordering with Flowers Friern Barnet for flower delivery within Friern Barnet and its surrounding areas. By confirming your order, you acknowledge and accept these terms in their entirety.