Fresh Flowers Returns, Refunds and Complaints Policy

Our Promise: Fresh Flowers for Friern Barnet

At Flowers Friern Barnet, we take pride in delivering the freshest flowers to our community. As a trusted local florist, we serve households and businesses throughout Friern Barnet and the surrounding areas. We stand behind our fresh flower guarantee and strive to ensure every order meets your expectations. Please read below to understand our Returns, Refunds & Complaints policies.

Damaged-on-Arrival Policy

We handle every bouquet with care. However, on rare occasions, flowers may arrive damaged due to transit conditions. If your flowers are damaged on arrival, please contact us on the day of delivery with a description and photographic evidence of the issue. This helps us assess the problem swiftly and offer a suitable resolution.

Freshness Window Guarantee

We guarantee that our flowers will be fresh on arrival and, with correct care, should last at least five days from the day you receive them. Our commitment reflects our status as Friern Barnet’s preferred local florist. If your flowers fade or deteriorate within this five-day window despite proper care, please reach out to us as soon as possible to discuss your concern.

Refund and Replacement Options

Customer satisfaction is at the heart of our service. If there is an issue with your flowers covered by our fresh flowers guarantee, the following options are available:

• Replacement: We can arrange a new bouquet to be sent to you as soon as possible.
• Refund: If preferred, we offer a refund to your original payment method after confirmation of the issue.

We aim to resolve all claims quickly so you can enjoy your flower experience with minimal delay.

How to Make a Complaint

We are committed to providing a seamless and enjoyable experience for all our customers in Friern Barnet. Should you have a complaint or are dissatisfied with any aspect of our service or your order, we encourage you to follow this process:

1. Contact us promptly with details of the order, nature of the complaint, and supporting information or photos if applicable.
2. Our team will acknowledge receipt of your complaint and investigate thoroughly.
3. We aim to respond with a resolution or update within two working days.
4. If a resolution cannot be reached immediately, we will keep you informed throughout the process until a satisfactory outcome is achieved.

Trusted Local Florist in Friern Barnet

We value the trust Friern Barnet residents and businesses have placed in us over the years. Your satisfaction and the freshness of your flowers are always our first priority. If you have questions regarding our returns, refunds or complaints processes, please get in touch. Thank you for choosing Flowers Friern Barnet — your reliable, local source for the freshest blooms.